Each piece tells a luxurious story
Frequently asked questions
No, Al Raqi Traditional Jewelry products are not real gold, but they are made of high-quality materials (gold alternative) with a shine very close to real gold and last a very long time with proper care.
Every product at Al Raqi Traditional Jewelry has a size chart on the page to help you choose the right size. If you are unsure of your size, we recommend choosing a medium size as it is the most suitable for most hands.
Yes, all products from Al Raqi Traditional Jewelry Company are presented in elegant and sophisticated packaging, and we provide an additional gift wrapping option upon request to be ready for immediate presentation.
Delivery time is usually between 2-5 working days within Saudi Arabia (depending on the city and shipping company).
After the order is prepared and shipped, you will receive a message on your mobile phone or email with the tracking number and a link to follow the status of the shipment step by step.
We will send you the shipping company details with the tracking number as soon as the order is shipped, and we only deal with trusted companies to ensure fast and safe delivery.
We offer secure and diverse payment options: Mada, Visa, Mastercard, Apple Pay, STC Pay, Tabby, Tamara, in addition to cash on delivery.
Yes, you can modify the order within 10 hours of purchase by contacting customer service.
You can cancel the order only before it is shipped; if it has already been shipped, it is subject to the return policy.
Yes, we accept returns within 24 hours of receiving the order, provided the product is in its original condition, unused, and all labels (tape or string) and original packaging are intact and undamaged or torn. Returns will not be accepted if the product has been used or any of its original components have been removed.
Certainly, you can choose a different shipping address and we will deliver the gift directly to the recipient with elegant packaging and a gift note upon request.
Our products are designed to last a very long time, and with proper use, they maintain their shine. However, like any accessory, constant exposure to perfumes, water, or chemicals may reduce the lifespan of the color.
